Privacy Policy

Last updated: January 2025. KNK Brothers Pty Ltd is a family trading and services company based in Melbourne VIC. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

KNK Brothers Pty Ltd operates as a family-owned trading and services company serving clients across Melbourne and greater Victoria. References in this policy to "we", "us" and "our" mean KNK Brothers Pty Ltd.

2. The Australian Privacy Principles

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Those principles govern how Australian Privacy Principle entities collect, use, disclose, store and grant access to personal information. We take our obligations under the APPs seriously and review our practices regularly to remain compliant.

3. Personal information we collect

The types of personal information we may collect include:

• Your name and contact details, such as your email address and suburb or location;
• Details of your enquiries, quote requests and any instructions you give us;
• Information relevant to the trading and services work we carry out for you;
• Records of communications between you and our team;
• De-identified website usage data such as pages visited and browser type.

We do not collect sensitive information (such as health or biometric information) through this website, and we have no need to do so for the services we provide.

4. How we collect personal information

We generally collect personal information directly from you when you:

• Submit an enquiry or a quote request through our website forms;
• Email us at ceo@knkbrothersau.space;
• Engage us to supply goods or services; or
• Communicate with us about an ongoing job or order.

We may also receive limited technical information automatically when you browse our website, such as anonymised analytics data.

5. Why we collect, use and disclose it

We collect, hold, use and disclose personal information so that we can:

• Respond to your enquiries and prepare quotes;
• Supply the goods and services you have engaged us to provide;
• Manage our business records, invoicing and accounting;
• Improve our website, services and customer experience;
• Comply with our legal and regulatory obligations.

We will not sell your personal information. We only disclose personal information where it is reasonably necessary for one of the purposes above, for example to trusted service providers who help us operate (such as email or hosting providers), to our professional advisers, or where we are required or authorised by law to do so.

6. Overseas disclosure

Some of our service providers, including cloud-based email, storage and website tools, may store or process data on servers located outside Australia. Where that occurs, we take reasonable steps to ensure those providers handle your personal information in a manner consistent with the APPs.

7. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies do not identify you personally, and you can adjust your browser settings to refuse cookies if you prefer. Doing so may affect some features of the website.

8. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes limiting access to personnel who need it for their work and using reputable, password-protected systems. When we no longer need personal information for a permitted purpose, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@knkbrothersau.space. We will respond within a reasonable period. There is generally no charge for access or correction requests, although we may charge a reasonable fee where an extensive amount of work is required, and we will tell you if that is the case before proceeding.

10. Complaints and privacy concerns

If you believe we have breached the APPs or this policy, please contact us first with the details of your concern. We take privacy complaints seriously and will acknowledge your email and investigate promptly, aiming to provide a written response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page, and the "last updated" date at the top will be revised accordingly.

12. How to contact us

For any questions about this policy or how your personal information is handled, please contact: