Terms of Service

Last updated: 1 July 2025

These Terms of Service (“Terms”) set out the basis on which KNK Brothers Pty Ltd provides this website and supplies goods and services to customers across Australia. Please read them carefully.

1. About These Terms

These Terms form the agreement between you and KNK Brothers Pty Ltd when you use our website at https://knkbrothersau.space (the “Website”) or engage us to supply goods or services. By accessing the Website, requesting a quote, or accepting our services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or engage our services.

2. Who We Are

KNK Brothers Pty Ltd (ABN ) is a family trading and services company based in Melbourne VIC, Australia. Throughout these Terms, “KNK Brothers”, “we”, “us” and “our” refer to KNK Brothers Pty Ltd, and “you” and “your” refer to any person who visits the Website or engages our services. The particular goods and services we supply to you, together with pricing and timeframes, will be set out in your written quote, engagement letter or work order. Those documents form part of your agreement with us and, where there is any inconsistency, prevail over these Terms to the extent of the inconsistency.

3. Using the Website

The content on the Website is provided for general information only. It does not constitute financial, legal or other professional advice, and you should not rely on it as the sole basis for making decisions. When you use the Website, you agree to use it lawfully and respectfully. You must not:

• attempt to gain unauthorised access to the Website or any related systems or networks;
• introduce malware, viruses or other harmful material;
• scrape, harvest or collect information about other users; or
• use the Website in any way that breaches applicable laws or infringes the rights of any person.

4. Quotes, Estimates and Pricing

All quotes and estimates provided by KNK Brothers are prepared in good faith based on the information available at the time. Unless otherwise stated in writing:

• a quote is valid for 30 days from the date of issue;
• prices are expressed in Australian dollars (AUD) and include GST where applicable; and
• a quote is an estimate only and may change if the scope of work changes, site or operating conditions differ from those described, or the cost of materials changes before the work is completed.

We will always confirm with you before carrying out any work that falls outside the scope of an accepted quote.

5. Engaging Our Services

An engagement begins when you accept a quote in writing (including by email) or we otherwise agree in writing to supply goods or services to you. We may require a deposit or progress payments before or during the work, as set out in your quote. Timeframes we provide are estimates; while we work hard to meet agreed schedules, delays can occasionally occur due to weather, supplier availability, site access or other matters beyond our reasonable control. Where a delay is significant, we will let you know as soon as practicable.

6. Payment and Invoices

Invoices are payable by the date stated on the invoice, which is typically 14 days from the date of issue unless another arrangement is agreed in writing. Accepted payment methods will be shown on your invoice. If an invoice remains unpaid after its due date, we may charge interest or a late payment fee as set out in your engagement documents, and we may suspend work or withhold delivery of goods until outstanding amounts are paid. If you believe an invoice is incorrect, please contact us by email before the due date so we can resolve the matter promptly.

7. Cancellation and Variations

You may cancel or reschedule a booked service by giving us written notice by email. Where work has already commenced, materials have been ordered or time has been set aside, a reasonable cancellation fee may apply to cover costs already incurred. Variations to the agreed scope of work must be agreed in writing (email is sufficient) before the additional work is carried out, and any impact on price or timing will be confirmed before we proceed.

8. Consumer Guarantees Under Australian Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law in Australia.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure of a service does not amount to a major failure, you are entitled to have the service supplied again or paid for.

9. Limitation of Liability

To the maximum extent permitted by law, and except for rights and remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation:

• we are not liable to you for any indirect, special or consequential loss, loss of profit, loss of revenue or loss of opportunity; and
• our total aggregate liability arising out of or in connection with the goods and services we supply is limited, at our option, to resupplying the goods or services or paying the cost of having them supplied again.

Nothing in this section limits any liability for death or personal injury, or any liability that cannot lawfully be limited.

10. Intellectual Property

All content on the Website, including text, graphics, logos and page layout, is owned by or licensed to KNK Brothers Pty Ltd and is protected by Australian and international copyright and trade mark laws. You may view, download and print pages from the Website for your own personal, non-commercial use. You must not reproduce, republish or commercially exploit any part of the Website without our prior written consent.

11. Third-Party Links

The Website may contain links to third-party websites. These links are provided for convenience only. We do not control, and are not responsible for, the content, policies or practices of any third-party website, and the inclusion of a link does not imply endorsement.

12. Privacy

We respect your privacy. Our collection, use, storage and disclosure of personal information is described in our Privacy Policy. Please read it alongside these Terms.

13. Availability of the Website

We aim to keep the Website available and up to date, but we do not guarantee that it will always be available, uninterrupted or error free. We may suspend, withdraw or change any part of the Website without notice, including for maintenance or updates.

14. Governing Law and Disputes

These Terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of Victoria. If a dispute arises, we ask that you contact us by email in the first instance so we can work together in good faith to resolve the matter quickly before formal proceedings are considered.

15. Changes to These Terms

We may update these Terms from time to time. The current version published on the Website applies to your use of the Website and, unless otherwise agreed in writing, to engagements accepted after the update takes effect. Material changes will be highlighted on this page with a new “last updated” date.

16. Contact Us

If you have any questions about these Terms, or wish to give notice under them, please email us at ceo@knkbrothersau.space. Email is the fastest way to reach our team, and we aim to respond to enquiries within two business days.